Last Updated: 16/11/2025

Fast IT and Engineering (“we”, “us”, “our”) is a sole trader business based in the Northern Territory, Australia. We are committed to protecting your privacy and handling your Personal Information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, visiting our website, or providing Personal Information to us in any way, you agree to this Privacy Policy.

1. Definitions

In this Privacy Policy:

• Personal Information has the same meaning as the Privacy Act 1988 (Cth).
• 
  Sensitive Information includes information such as health, ethnicity, biometric data, religious beliefs, or criminal history.
• Services refers to the IT and engineering services provided by Fast IT and Engineering.
• Website refers to any website, online portal, or digital form operated by us.

2. Types of Personal Information We Collect

We collect Personal Information necessary to provide our Services, operate our business, and communicate with clients. This may include (but is not limited to):

2.1 Contact Information

• Full name
• Email address
• Postal/residential address
• Phone numbers

2.2 Business & Project Information

• Company name
• Technical requirements
• Project details
• Service history

2.3 Financial Information

• Payment details
• Bank or credit card information
• Invoicing details

2.4 Technical Information

• System logs
• Device information
• IP address
• Service usage data

2.5 Employment-related Information (only if you apply to work with us)

• Resume, qualifications, and experience
• ⦁ Referee details

2.6 Sensitive Information

We do not normally collect Sensitive Information. If required (and only with your consent), we may collect limited Sensitive Information relevant to our Services or obligations under law.

3. How We Collect Personal Information

We collect Personal Information in several ways, including:

• When you contact us by phone, email or through our website
• When you request or use our IT or engineering services
• During support sessions (remote or on-site)
• When you complete forms, surveys, or provide documents
• When you provide technical details during project work
• Through website analytics tools (cookies, logs, traffic data)

We may also receive information from:

• Public sources
• Third-party service providers
• Your authorised representatives

4. Why We Collect, Hold, Use & Disclose Personal Information

We collect and use Personal Information for several purposes, including:

4.1 Service Delivery

• To provide IT and engineering services
• To diagnose issues, complete projects, and deliver solutions
• To communicate with you regarding work progress

4.2 Business Operations

• To manage accounts, payments, invoices and administration
• To maintain internal records and service history
• For security, auditing and quality assurance

4.3 Improvement & Development

• To enhance and refine our services
• To analyse technical system performance
• To improve website functionality

4.4 Marketing & Communication

• To send service updates or special offers
• To provide newsletters or announcements
  (You may opt out of marketing at any time)

4.5 Legal Obligations

• To comply with Australian laws
• When required by law enforcement or regulators

We will not use Personal Information for any purpose other than those listed above without your consent unless required or authorised by law.

5. How We Protect Your Personal Information

We take reasonable steps to keep your Personal Information secure and protected from: 

• Unauthorised access
• Misuse or interference
• Loss, theft, or modification

Security measures include:

• Secure digital storage systems
• Password protection and access controls
• Firewalls and security software
• Limited employee access on a “need-to-know” basis
• Secure disposal or de-identification of data no longer required

However, data transmission over the internet cannot be guaranteed to be completely secure. You provide information at your own risk.

6. Direct Marketing

We may send you information about services or improvements we believe may benefit you.

You may unsubscribe at any time by:

• Using the “unsubscribe” link in emails, or
• Contacting us directly.

7. Disclosure to Third Parties

We may disclose your Personal Information to third parties where necessary for business operations, including:

• IT system providers
• Cloud service providers
• Payment processors
• Consultants or subcontractors assisting with your project
• Legal or regulatory authorities where required by law

We do not sell or trade Personal Information.

8. Disclosure of Personal Information Overseas

Some of our digital tools and cloud services may store data outside Australia, including in locations such as:

• United States
• Europe
• Asia-Pacific region

We take reasonable steps to ensure overseas providers comply with privacy standards similar to those required under Australian law.

If you do not want your information stored offshore, please notify us and we will offer an alternative where possible.

9. Access to and Correction of Personal Information

You may request:

• Access to Personal Information we hold about you
• Corrections to inaccurate, incomplete, or outdated information

Requests can be made by contacting us (details below).
We may refuse access in limited circumstances required by law but will explain our reasons.

A small fee may apply for retrieving archived information.

10. Website Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those sites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business
• Legal requirements
• Technology or security improvements

The most current version will always be available upon request or on our website (when available).

12. Complaints and Contact Details

If you have a privacy-related enquiry or wish to make a complaint, please contact us:

Fast IT and Engineering

3/16 Sabine Road, Millner NT 0810
Email: fast.iteng@gmail.com
Phone: +61 480 433 219

We will investigate your concern and respond within a reasonable timeframe (usually within 30 days).

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

End of Privacy Policy